Running a medical spa can be incredibly rewarding, but it also comes with its unique set of challenges, especially when it comes to managing employees and maintaining regulatory compliance.
Some of the most common HR Challenges :
8.Conflicts between employees
By addressing these common employee challenges, medical spa owners can create a more efficient, harmonious, and successful business. Investing in an HR training program not only improves Medspa Owner and medSpa Leader confidence in navigating daily challenges, but it also leads to better client experiences, a thriving medspa environment—and the ability to boost profitability.
• Defining the laws every owner needs to know
• Assessing your team’s licensing and certification requirements
• Defining organizational structure
• Determining medical spa worker classification under the Fair Labor Standards Act
MODULE 2 - Feb. 3 @ 3pm EST
DEFINING AND CULTIVATING A STRONG COMPANY CULTURE
• Clarifying your vision for the future of your business
• Defining your mission to align your team with strategic direction
• Clarifying company values that become part of the DNA of the company
• Creating specific, measurable company and team member goals
• Identifying your high performer Avatar
MODULE 3 - Mar. 3 @ 3pm EST
ATTRACTING TOP TALENT: RECRUITING TALENT FOR YOUR MEDICAL SPA
• Reviewing a dysfunctional job design and how it drives new hire turnover
• Creating an effective job design and job description before posting an open position
• Calculating realistic salaries and hourly wages to attract top talent
• Reviewing best practice in attracting high quality candidates
• Examining the pros and cons of working with headhunters and staffing firms
MODULE 4 - Apr. 7 @ 3pm EST
CHOOSING THE BEST: EFFECTIVE CANDIDATE SELECTION & POSITION OFFERS
• Conducting effective candidate interviews
• Utilizing interview guides and case study scenarios to evaluate skills
• Utilizing a candidate scoring system to select the best match for a position
• Reviewing best practices for evaluating candidates effectively
• Reviewing interview questions that are off-limits and violations of employment laws
• Reviewing the “do’s and don’ts” in presenting offer letters
MODULE 5 - May 5 @ 3pm EST
SEAMLESS BEGINNINGS: EFFECTIVE ORIENTATION AND ONBOARDING FOR NEW HIRES
• Developing a comprehensive orientation plan that integrates company culture, policies, and procedures
• Compliance obligations under the Immigration Reform & Control Act (IRCA)
• Examining how to complete an I-9 document to determine worker identity and eligibility
• Setting expectations: explaining Key Performance Indicators and performance measurements
• Identifying Peer Mentors and creating an “onboarding road map”
MODULE 6 - Jun. 2 @ 3pm EST
NAVIGATING COMPLIANCE: “DO’S AND DON’TS” TO AVOID LABOR & EMPLOYMENT LAW VIOLATIONS
• Understanding the role of regulatory agencies in employment law compliance
• Reviewing Equal Employment Opportunity Laws enforced by the EEOC
• Defining harassment, discrimination, and retaliation under Title VII of the Civil Rights Act
• Reviewing employment laws enforced by the Department of Labor (DOL)
• Reviewing the National Labor Relations Act enforced by the National Labor Relations Board (NLRB)
• Examining the importance of a well-defined social media
MODULE 7 - Jul. 7 @ 3pm EST
CRAFTING A COMPENSATION AND TOTAL REWARDS STRATEGY FOR SUCCESS
• Examining the Total Rewards model
• Reviewing contemporary strategies in designing compensation systems
• Defining and resolving salary compression and salary inversion issues
• Examining variable compensation options
• Reviewing how to implement "checks and balances" with variable compensation plans
• Identifying issues such as salary compression and how to handle pay inequity issues
• Examining best practices in rewarding and recognizing team members
MODULE 8 - Aug. 4 @ 3pm EST
STRATEGIES FOR EFFECTIVE EMPLOYEE RELATIONS AND PERFORMANCE MANAGEMENT
• Examining employee behavior and performance issues: tardiness, absenteeism, lack of initiative, lack of motivation for the business
• Discussing why behavior and performance issues are happening and how to correct them
• Utilizing the Feedback Model to prepare for, deliver, and document an employee performance discussion
MODULE 9 - Sep. 1 @ 3pm EST
MANAGING EMPLOYEE MISCONDUCT: STRATEGIES FOR MEDICAL SPA OWNERS AND LEADERS.
• Assessing employee misconduct and aligning with company policies
• Preparing for a corrective action/disciplinary warning meeting
• Documenting misconduct and setting expectations for behavior change
• Managing corrective action discussions using the “Lifeguard” method
MODULE 10 - Nov. 3 @ 3pm EST
MASTERING PERFORMANCE REVIEWS: BEST PRACTICES FOR MEDICAL SPA LEADERS
• Assessing employee performance throughout the year—no surprises
• Examining the value in self-evaluation prior to delivering a performance review
• Evaluating the most effective performance review interval: annually, bi-annually, quarterly, or monthly
• Overcoming performance management biases: “sugar-coating” and “no one’s perfect”
• Examining do’s and don’ts in preparing for the performance review discussion
• Using the Performing Review Guide
• Handling difficult employee review discussions
MODULE 11 - Dec. 1 @ 3pm EST
NAVIGATING EMPLOYEE TERMINATION MEETINGS WITH PROFESSIONALISM AND SAFETY
• Reviewing the performance history to determine if the next step should be termination
• Reviewing preparation steps before the employee’s last day of employment
• Discussing safety protocols to follow prior to conducting the termination meeting
• Dealing with aggressive or passive-aggressive behavior
• Facilitating the termination meeting quickly and effectively
• Examining post-termination protocols to ensure safety and avoid any disruption to the business
MODULE 12 - Jan. 5 @ 3pm EST
EMBRACING PRODUCTIVE CONFLICT:
VITAL SKILLS FOR MEDICAL SPA TEAMS
Part 1: DISC in Conflict
• Developing a broad conceptual understanding of conflict and the guiding principles of Everything DISC Productive Conflict
• Developing a deep understanding of your own DISC style in conflict
Part 2: Destructive Responses
• Learning how automatic thoughts influence destructive behaviors
• Identifying and understand destructive conflict behaviors that you use
• Recognizing automatic thoughts that you typically have during conflict
Part 3: Changing Your Response
• Practicing catching and reframing automatic thoughts
• Learning a way to continue evaluating and improving conflict experiences
Natalie Ivey, MBA, SPHR, SHRM-SCP, PI is the President and CEO of RPC Human Resources a company based in Daytona Beach, Florida that provides HR consulting, management training, and regulatory compliance training. Natalie is an HR Executive who possesses the Society for Human Resource Management’s Senior Certified Professional certification as well as the Senior Professional in Human Resources certification. She is also a licensed private investigator in the State of Florida and conducts employee misconduct investigations.
Natalie is a global speaker, author of two books on human resource management, and she is passionate about helping small business owners hold onto their hard-earned profits through effective people, performance, and risk mitigation strategies.
The Medi Spa Orientation and Employee Manual will provide medical spa leaders with training tools to help clarify your business guidelines, vision, mission, positioning, goals, expectations and much more. …
These manuals feature:
8. Communications/Email/Internet/Intellectual Property
9. Resignation & Separation
Both will allow you to position your company professionally, helping you avoid misunderstandings and improve employee relations. This is a must-have for proper initial training and setting proper foundation for success.
$999
What You'll Receive:
- Each module in a video & audio format
- Presentation document
- 24/7 Access to Medspa Biz University where you can view modules for one year
- Join us live or watch on-demand
- Employee & Orientation Model FREE (value of $799)
East Coast Clinical Health
It's like the old saying, you don't know what you don't know until you finally know it! I was shocked how much I learned at the classes, I cant wait to go to the next one and elevate my business., thank you so much!!
Tyler
Dori's marketing strategies resulted in $4m in sales over 2 years.
Couldn't be happier with my purchase
Francesca Walters DNP
I am delighted to share my exceptional experience with Dori and the Insparation Management team. Dori’s invaluable guidance has transformed my business, providing structure and empowering my staff through effective training. Her wealth of knowledge has been instrumental in propelling my business to new heights. I am truly grateful for her expertise and unwavering support. The growth my business has achieved is a testament to her outstanding coaching skills.
Stillwater Skin Centre & MedSpa
What an incredible time with brilliant minds and fellow dreamers. I’ve been working with this team for a short time and I’ve grown my business and my mindset exponentially!
It’s wild that I wrote the bulk of my book this week. My heart is full of gratitude for the care & support of my advisors. Just wow. Dori, Sharon, Debbey …oh gosh..the entire team is exceptional! You’ll NEVER regret every moment you spend in learning and application!
HOURS OF OPERATION
Monday-Thursday: 9AM-5PM
Friday: 9AM-2PM
Saturday-Sunday: Closed